Whether you're a distributor, installer, or looking for custom OEM solutions, let's connect.
Tell us your needs, and our team will get back to you within 24 hours.
you also can contact us at :
Tel :0371-66112065
Whatsapp /mobile :+86 17516588018
Email :collaborations@kactoily.com
FAQs
1 Warranty Policy
Probe (Consumable): Typical lifespan of approximately 18 months. Calibrated and quality-tested before shipment. Comes with a 3-month warranty from the date of receipt.
Display Screen & Other Electronic Components: Covered by a 1-year warranty from the date of receipt.
Exclusions: Damage caused by improper use, unauthorized disassembly, modification, or normal cosmetic wear is not covered.
2 Technical Support
Dealers will receive priority technical support and marketing materials,Such as manuals, operation videos, and calibration videos
3 Country of Origin
All products are manufactured in our own facility in China
4 Lead time
Standard Lead Times:Quantity < 24 units: Approx. 3 business days.Quantity 24 – 100 units: Approx. 5 business days.Quantity > 100 units: Approx. 7 business days.
Note: The above applies to standard models only. Lead times for customized products will be quoted separately based on requirements.
5 Dealer requirement
1 Industry Expertise: Must be active in the swimming pool or water treatment industry with an independent sales network.
2 Sales Targets:First 6 Months: No minimum purchase requirement (market incubation period).Post-6 Months: A minimum annual purchase volume of $50,000 USD is required to maintain dealer status.
3 Your team needs to learn how to handle basic after-sales issues. You should have your own dedicated after-sales team to manage all the products you sell, while we will provide full support and backing behind the scenes.
6 Customization (OEM/ODM) Process
Option 1: Logo & Packaging Customization (Branding)
This is the fastest way to establish your brand identity using our proven hardware.
Scope: Custom logo placement on the probes and packaging boxes.
