Customer services Policies

1. Support Resources

For immediate assistance,please visit our Manuals & Guides to access:

Instruction Manuals (Step-by-step guides)

Operation Videos (Usage tutorials)
Calibration Videos (Maintenance & accuracy guides)

2. After-Sales Support

Support Structure: Please first contact the local dealer or sales team for routine troubleshooting. Our headquarters provides full technical backing to ensure all issues are resolved.
Service Email: For technical support or after-sales inquiries, contact us at kactoilyb2b@kactoily.com
Response Time: We aim to reply within 24 hours (working days).

3. Warranty

Dispaly screen include a 12-month limited warranty covering manufacturing defects.
Warranty excludes damage from misuse or unauthorized repairs.

4. Business Collaborations

For partnership inquiries, distribution, or marketing opportunities, please contact: collaborations@kactoily.com.

FAQs

Probe (Consumable): Typical lifespan of approximately 18 months. Calibrated and quality-tested before shipment. Comes with a 3-month warranty from the date of receipt.
Display Screen & Other Electronic Components: Covered by a 1-year warranty from the date of receipt.
Exclusions: Damage caused by improper use, unauthorized disassembly, modification, or normal cosmetic wear is not covered.

Dealers will receive priority technical support and marketing materials,Such as manuals, operation videos, and calibration videos

All products are manufactured in our own facility in China

Standard Lead Times:Quantity < 24 units: Approx. 3 business days.Quantity 24 – 100 units: Approx. 5 business days.Quantity > 100 units: Approx. 7 business days.
Note: The above applies to standard models only. Lead times for customized products will be quoted separately based on requirements.

1 Industry Expertise: Must be active in the swimming pool or water treatment industry with an independent sales network.

2 Sales Targets:First 6 Months: No minimum purchase requirement (market incubation period).Post-6 Months: A minimum annual purchase volume of $50,000 USD is required to maintain dealer status.

3 Your team needs to learn how to handle basic after-sales issues. You should have your own dedicated after-sales team to manage all the products you sell, while we will provide full support and backing behind the scenes.

Option 1: Logo & Packaging Customization (Branding)

This is the fastest way to establish your brand identity using our proven hardware.

Scope: Custom logo placement on the probes and packaging boxes.
MOQ : 1,000 units.
Lead Time: Approximately 30 days.

Option 2: Custom Tooling & Structural Design (Full ODM)

For partners seeking a unique product design and proprietary intellectual property.

Process: Our full design cycle includes:Product Appearance Design → Internal Structure Design → 3D Prototyping → Mold Sampling → Mold Testing & Revision → Mass Production.
MOQ : 1,000 units.
Timeline: A minimum of 40–60 days.
Cost: Tooling fees and unit prices will be determined based on the complexity of the mold and technical requirements.

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Customer services Policies

1. Support Resources

For immediate assistance,please visit our Manuals & Guides to access:

Instruction Manuals (Step-by-step guides)

Operation Videos (Usage tutorials)

Calibration Videos (Maintenance & accuracy guides)

2. After-Sales Support

Support Structure: Please first contact the local dealer or sales team for routine troubleshooting. Our headquarters provides full technical backing to ensure all issues are resolved.

Service Email: For technical support or after-sales inquiries, contact us at kactoilyb2b@kactoily.com

Response Time: We aim to reply within 24 hours (working days).

3. Warranty

Dispaly screen include a 12-month limited warranty covering manufacturing defects.

Warranty excludes damage from misuse or unauthorized repairs.

4. Business Collaborations

For partnership inquiries, distribution, or marketing opportunities, please contact: collaborations@kactoily.com.

FAQs

Option 1: Logo & Packaging Customization (Branding)

This is the fastest way to establish your brand identity using our proven hardware.

Scope: Custom logo placement on the probes and packaging boxes.

MOQ : 1,000 units.

Lead Time: Approximately 30 days.

Option 2: Custom Tooling & Structural Design (Full ODM)

For partners seeking a unique product design and proprietary intellectual property.

Process: Our full design cycle includes:Product Appearance Design → Internal Structure Design → 3D Prototyping → Mold Sampling → Mold Testing & Revision → Mass Production.

MOQ : 1,000 units.

Timeline: A minimum of 40–60 days.

Cost: Tooling fees and unit prices will be determined based on the complexity of the mold and technical requirements.